For HANA Enterprise Cloud customers, a completely re-designed version of the IT Calendar has gone live. In the S-user lifetime project, soon the first reminders will be sent to owners and administrators of S-user IDs that haven't been used for a long time. What I wanted to know is if anyone is using the SAP built customer portal (partner edge side) to provide support? The updated password policy lets you choose a more complex, safer password for the SAP ONE Support Launchpad. In the old SAP Support Portal with its numerous applications, a point of criticism that was frequently (and justly) expressed was the need of multiple logins in certain circumstances. These are the apps a user would find in the user actions menu when logged on to that system. The incidents would appear on our Support Launchpad and notify us by email. The Support Log Analyzer suggests files in the incident form's. The system registration required license keys before you can use the product. Cloud Administrators have got more authorizations. Working with tiles in the catalog has been simplified thanks to filters that reduce the number of options to choose from. Use our self-service tools such as SAP Support Knowledge Search, My Notes & Knowledge Base Articles, Note Assistant and a report about side-effects of SAP Notes to find solutions. In the Incident Form, the Log Analyzer provides you the opportunity to have your attached log files analyzed and solutions suggested based on the content of the file. Key information is displayed on the Launchpad tiles to provide an at-a-glance view of the current status of individual tasks, such as: incidents requiring urgent action, “HotNews” waiting for confirmation, and more. A reminder is sent to you if your single sign-on certificate is about to expire. When extending the expiry dates for multiple users, more flexibility is offered regarding user status and expiry date. An installation contains systems which represent the computers on which you installed your SAP product, or a tenant that SAP manages for your business in the cloud. Whether on-premise, cloud-based, or hybrid, it offers speed and simplicity for users to access all support channels provided by SAP. The SAP ONE Support Launchpad provides access to task-driven support resources through one central entry point and an intuitive interface. SAP plans to launch product pages in the SAP Support Portal soon. Yes, take me to the survey No. A new result repository has been added to the knowledge base search for S/4HANA Cloud Edition customers. Removal of enforced search and improved input field validation streamline process steps in the incident reporting tool. Note: Piloting Program SAP ONE Support Launchpad: We are inviting interested customers to a special piloting program for the SAP ONE Support Launchpad. Visit SAP Support Portal's SAP … If you have ECC 6 ehp7, then you can use Central App INT 740. For SAP SuccessFactors customers, the Cloud Availability Center replaces the, For HANA Enterprise Cloud (HEC) customers, the. SAP's improved incident creation and incident management applications in the SAP ONE Support Launchpad provide you now with a simplified and intuitive design with optimized features. Pilot customers: The redesigned Incident Quality Dashboard offers filter selections that you can save for re-use, and the information is presented in various formats. SAP ONE Support Launchpad –Your Personalized Digital Support Experience Personalized central access to Service and Support SAP ONE Support Launchpad The SAP ONE Support Launchpad provides a user-centric entry point for all SAP Customers and Partners - independent of their SAP solution More than 70 applications around Service & Support! Video about the SAP Support Launchpad. The restructured tile catalog makes it easier to find the applications that are relevant to you. Reset your S-User Password. Note: Downloads and the Systems tab won’t be offered here. Empowerment - SAP Enterprise Support Academy, SAP Preferred Success & SAP Preferred Care, SAP Product Support for Large Enterprises, Display my authorizations and important functions, Support for Small & Medium-Sized Enterprises. For newly provisioned cloud systems, the Contact Person IT will be automatically subscribed to cloud service downtime communication. In the System Measurement Preparation Area, individual systems can be excluded from system measurement. SAP ERP 6, with any enhancement package but with the latest support package. The launchpad has been in use with more than 15,000 SuccessFactors customers since April 2015 and will be available for all large enterprise users from the end of October 2015. 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